Frequently asked questions (FAQ's)

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Frequently Asked Questions

Book your Reservations Online or you can Call dispatch toll free at +1 (917) 338-2321 / 1 (242) 328-5555 or our 24/7 Hotline 1 (242) 801-5466 with your pickup location. Your chauffeur will be directed to your confirmed location.

Your Chauffeur greets you immediately to assist you with your luggage. Domestic Arrivals flights, your chauffeur greets you just outside of the arrival’s (restricted) area, with a digital signage displaying the name used on the reservation. International Arrivals flights, your chauffeur greets you just outside of customs exit (restricted) area, with a digital signage displaying the name used on the reservation. For cruise port, bus terminals and other public transportation ports, your chauffeur will wait at the nearest designated passenger pick up area. Your chauffeur will wait outside of the vehicle with a digital signage displaying the name used on the reservation.

No, Meet & Greet services are complimentary, However, we do provide a VIP Meet & Greet service at an additional charge.

Please contact dispatch at +1 (917) 338-2321 / 1 (242) 328-5555 or our 24/7 Hotline 1 (242) 558-3265 immediately. In addition email us at - info@fchoicelimo.com You can also track the location of your Car from your tablet, or mobile device in real time that shows where your chauffeur is.

Cash, Visa Cards, Master Cards, American Express Cards, Discover Cards, Sun Cards are accepted for payment.

Credit card information is required on file before a reservation is scheduled.

Payment are due immediately after services is rendered.

Yes, Pets are welcome at no additional charge, However, should an accident occurs due to car sickness, you will be responsible for a detailing &/ or down time of the vehicle (During Cleaning).

The industry standard gratuity for a chauffeur is 20%.

No, we allow you a 20 minutes courtesy stop, However, should your stop exceeds the grace time, you will be billed hourly.

Yes, unscheduled waiting time are billed hourly on your choice of vehicle.

Online reservations should be requested six (6) hours prior to your scheduled transportation to confirm availability. Scheduling by phone request require a minimum two (2) hours notice.

The chauffeur arrives 15 minutes prior to your requested arrival time, & waits up to 20 minutes for Domestic flights, 35 minutes for international flights, and 20 minutes for Private FBO's.

Vehicle luggage space is designed to accommodate 1.5 pieces of luggage per person.

NO, all vehicles are “smoke” free.

Cancellation notices are required 12 hours prior to the scheduled reservation to avoid penalties.

Yes, we do provide child seats & booster seats upon your request.

By law, children over the age of 6 yrs are required to ride properly buckled up in safety seat belt. Most children need a booster to fit properly in a safety belt until they are 6 to 12 years old.